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Incident history

Sep 2026 - Nov 2026

November

Nov 13

2:23 PM - Nov 14 8:03 AM NZDT (17h 40min duration)

Microsoft Outlook outage

The Microsoft outage has been resolved and all email based communication channels are working as normal.

What's back:

Email support is working again. We're now working through the emails that arrived during the outage and will reply as quickly as we can. If your matter is urgent, live chat in the app is still the fastest way to reach us.

New Payap sign-ups through self-onboarding are available again for Outlook users.

Payments and all other Payap services were unaffected throughout.

Thanks for your patience while we worked around the disruption.

2 updates

October

No incidents reported

September

No incidents reported